Friday, 30 December 2011

Time to take legal advice

Despite everything we did have a lovely Christmas but now it's time to sort this mess out. I've decided that after holidays I'm going to take legal advice because I don't believe South Shropshire Housing Association have behaved legally and lawfully and they have failed in their duty of care towards me.

This is a time table of events with explanations as to why they have acted illegally and unlawfully. Everything I say here can be supported with evidence.

November 2010 - April 2011


19th April 2011 after a referral from the Royal Shrewsbury Hospital made in November 2010, I was visited by Phil Scott who is an Occupational Therapist. He came around to assess the suitability of my home for my needs. His report said 'Ms Horder-Mason has crutches however she finds these really heavy, she also has a walking stick however she uses the furniture to walk indoors. She keeps her crutches in her car in case she needs them when she is outdoors. When food shopping she uses the trolley to her mobilise. If going shopping for a longer period of time she orders a mobility scooter. She climbs the stairs on good days using the hand rails, however on bad days she has assistance from her sons to help her get up and down the stairs. The stairs have two rails on both sides and a grab rail at the bottom, however did state that with her arthritis it is not always easy to grip them. She is able to rise from her chair independently most days, on bad days she has help from her sons. She has a bed lever to assist her to get out of bed. Client has grab rails next to both up/downstairs toilet to assist her to get off.


Hers sons have removed the steps at the front of the property to make the path graded from gate towards house, however the surface is uneven and does not provide a complete level path from front door as there is still two steps in place. 


A report was then sent to Shropshire Council with the following recommendations

  1. Speak with senior OT and Housing regarding the best long term solutions option with regards to having a stair lift or adapting the outhouse.
  2. Recommend to South Shropshire Housing Association the provision of a ramp and handrails to front path.
June 20th 2011

Sue Perry, Housing Officer for SSHA came to see us and told us that they were not prepared to do the adaptations to the house because of cost and the rural location and that they would find it difficult to re-let the house in the future. She said the best way for the needs of my family and myself to be met would be to move but the problem was they didn't have a property large enough to rehouse us all together and asked how we'd feel about 'splitting up.' She suggested a bungalow for me and properties for my sons and she added 'as we're responsible for removing your sons from their home, it is our responsibility to re-house them.'

'Put that way we didn't really have a choice because if we wanted to stay here they weren't going to make the house safe for me.'

Dan asked 'why can't you just put Mum in a bungalow and let us stay here?'

We were told no, they couldn't do that and that they had to apply for a their own places. She also added that because I was the tenant the boys would have to move out first. 'This concerned me, my sons and the OT because in theory it could mean that I would be left in a house that I was unsafe in.' But anyway we filled in the forms, they were processed and we were all given Priority banding because of the urgency with which I needed to move. Sue did say that in the interim time she would request that the front path be made safe and did put in a request.

July and August went by and yes we checked Shropshire HomePoint weekly but there was nothing suitable so we didn't bid. In the meantime the front path remained dangerous and nothing was done about it. I rang up SSHA repairs department I think early September and was told that they weren't going to repair it but that it was going to be put on a 'schedule of works' which meant it wouldn't be done until the earliest March 2012 and that they would probably replace the steps that had been taken away. I explained that this was ridiculous because I'm a wheelchair user.

Early October I had a visit from an inspector of works from SSHA who took photographs and confirmed how dangerous the path was and that he would put in a price for the work to be carried out a.s.a.p. I said I needed it done before November and he said he'd see what he could do. November came and I phoned again and was told they couldn't do it because of the bad weather setting in. (Incidentally the steps were taken out, with written planning permission from SSHA in November 2010 by my son and his friend. SSHA came and checked that the gradient was correct, which it was and said they would finish the job off as agreed.)

December 5th 2011

Sue Perry came out to see me with two men who looked around the house. One was a surveyor who was checking all the housing stock and one came out to see what adaptations could be done to the house. The reason, as Sue explained, I'd been downgraded to Gold band (unknown to me) and it was felt that the downgrading would delay my move, so for my sake they were coming to see what they could do to make me safe. The general conclusion was, there was nothing that could be done, except put a hand rail up in the hall, which has been done.

She was also concerned that she could find no evidence of planning permission being given regarding the removal of the steps down to the road. Fortunately we'd kept the letter and printed a copy off for her - her comment was 'I haven't seen this, it's not in the file.'

Sorry I did reply 'what a surprise.'

Sue rang me two days later and said that my banding had been raised to Priority but they were still looking to see what could be done. I told her that I had no choice but to move downstairs and that we were going to clear out the shed/outhouse to put a bed in because I was tired of being in danger on the stairs and was seriously frightened of falling.

The week beginning 12th December 2011 Dan cleared out the shed and on 15th December I contacted Jim Hawkins on Radio Shropshire who sent out Genevieve Tudor to interview me and to have a look at my bijou boudoir. Genevieve was horrified at both the size of it, the coldness and dampness and the fact that other than a badly fitting latched door I was open to the elements. It was also snowing at the time and bitterly cold.

Friday 16th December the interview was broadcast on Radio Shropshire and quite rightly SSHA was given the right to reply. I have a transcript of the interview with Ann Sutcliffe Executive Director of Neighbourhood Housing at South Shropshire Housing Groups. In her reply Ms Sutcliffe said

  1. This was a complicated case and she couldn't discuss anything that I hadn't said on the radio. She agreed that the property does not meet my long term need and it's not possible to adapt the house
    She said the shower room was on the ground floor but it's not sensible to install a stairlift there - it is hazardous to do that and may well put me in danger. At the end of the day I need to move to a more appropriate property.
  2.  I just want to correct one thing she said and that is, we wouldn't rehouse her until we had rehoused her sons we haven't said that.  See June 20th 2011
  3. We haven't told them that they can't stay in the house  and in fact it is possible for us to consider signing the tenancy to the three of them as a joint tenancy. See June 20th 2011
20th December 2011 I met at my house with Sue Perry and Nirmal Samrai who is the Housing Officer for Meres and Mosses Housing Association. She wrote to me 21 December 2011 (a transcript of that letter is beneath this post), The letter itself, I felt to be very threatening but the main concern I have with it is when she say 'I explained that we would not assign the tenancy to your sons as your are requesting a transfer to another property and your tenancy follow you. (That's contrary to what Ann Sutcliffe said) If you are re-housed before your sons then we would charge them a daily 'use in occupation charge' whilst we sought possession of the property.

She has also downgraded my sons' banding to Silver which means, well let her say it in her own words 'it is extremely unlikely that your sons will ever reach a sufficiently high level of priority for these homes (that's in Clun where two of them work, they don't have their own transport and there is NO public transport.)

So that means I stand a very good chance of getting rehoused but my sons basically don't have a cat in hell's chance and if I'm rehoused before they are they will be faced with eviction from the home they've lived in for over four years.

They will be evicted because their Mother is disabled!

Forgive me if I'm wrong but aren't there laws about discrimination in this country? 

So I shall be speaking to a solicitor about the failure of South Shropshire Housing Association about their failure in there duty of care towards me and I need to speak about the letter received from Nirmal Samrai regarding the legalities of it - not only the letter but the threats contained in it.

This situation has gone on long enough and in the meantime, until it is resolved - well back to the shed I go.

And if you've got this far - you deserve

A nice cup of tea


Happy New Year












Saturday, 24 December 2011

My lads threatened with eviction

This is a copy of a letter received yesterday from Nirmal Samrai Head of Housing which confirms that I can have a two bedroomed bungalow but if I take it before my sons are rehoused - they will steps to evict them, so Housing Association is now threatening to make my sons homeless.


Letter received from Nirmal Samrai Head of Housing Meres and Mosses Housing Association 23.12.11 – Letter dated 21.12.2011.

Dear Ms Horder-Mason

Thank you for meeting with Sue Perry and myself yesterday afternoon. During our visit I confirmed that it our intention to find out what your families re-housing requirements were and that the visit was to gather information so that we could assist and support you with your concerns.

During the meeting we discussed the following issue:-
1.       You wish to be re-housed independently from your sons as they are now adults and able to look after themselves.
2.       You explained that you no longer wished to live in Clunbury due to rural isolation. You confirmed that you would be willing to broaden your areas of choice. You confirmed that wherever you lived you would still be required to drive your sons to work in Clun which is approximately 5 miles from your current home.
3.       We discussed the scooter scheme and your son  Daniel stated that this scheme was no longer in existence and that your two sons were unable to get to work by any other means. I have done some further investigation and established that here is a Wheels to Work Scheme run by the The Community Council of Shropshire. I attach further details at the end of the letter.
4.       We talked about trying to find alternative accommodation for your sons nearer to Clun where they worked. Youn confirmed that they had a look at privately renting and that it was very expensive at over £400 per month for a two bedroom property (This works out at £46.51 each per week, if 2 of your sons share the flat.) You also confirmed that you had a discussion with someone at the Council who confirmed that they would be able to assist with a rent deposit scheme.
5.       I looked around the property internally and externally and we talked about you moving your single bed to the lounge as in my opinion there was sufficient space and this would be a short term measure whilst we are in the process of attempting  to resolve your concerns. You stated that you did not want to move your bed into the lounge as it was a family home and that your sons should be allowed to have their friends around. Daniel stated that his brothers often stay up until 4.00 am.
6.       Daniel raised the issue of the car being parked in the Road – I confirmed that you can apply to the Council for permission to have a dropped kerb and a hard standing.
7.       SWe talked about the fact that your current property is unsuitable for adaptations and I confirmed that I would discuss your situation with our Asset Management Team with a view to possible getting an independent Occupational Health Assessment. You stated that you did not wish to remain living with your sons as they were adults and that you want to live independently.
8.       Sue and I advised you to register with HomeSwapper as there may be options available to you through this scheme. Sue gave Daniel the details on how to log on to the webpage.
9.       Your main concern is for your sons to be able to continue with their employment. I explained that we did have 3 bedroom maisonettes available in Ludlow and that perhaps your sons could consider this as an option.
10.   We confirmed that South Shropshire Housing Association did not have any suitable accommodation for your sons in Clun and that the most appropriate option would be for your sons to investigate private rented properties.
I am concerned that you have chosen to sleep in the outhouse in order for your sons to have a bedroom each. Having visited your home I believe that your property is larger than the majority of our other properties and it is reasonable for me to suggest as a short-term solution that you sleep in the lounge if you are unable to manage the stairs safely.
We have now registered your application and you are in priority banding for a 2 bedroom ground floor wheel chair accessible  property. We have also registered your sons’ joint applications. Please confirm if Daniel will be moving with you or with his brothers. I explained that we would not assign the tenancy to your sons as your are requesting a transfer to another property and your tenancy follows you. If you are re-housed before your sons then we would charge them a daily ‘use in occupation charge’ whilst we sought possession of the property and we would refer them to Shropshire Council’s Housing Options Team with a view to finding them alternative accommodation.
As I am sure you will appreciate there is a very high demand for subsidised social housing in Shropshire. This precious resource has to be allocated to those in the greatest housing and personal need. If we chose to assign the tenancy of your large three bedroomed house in Clunbury to your three sons (or even to only two sons as I understand that Daniel will be residing with you as your carer) then this means that this house will not have gone through the normal allocation route, with priority being given to those in greatest housing need and greatest vulnerability. Whilst I can understand that in your view it is a very high priority to see your adult sons housed in social housing, I am afraid that there will be many others who would be seen as a higher priority from a strategic housing perspective such as families with young children living in temporary accommodation. Unfortunately there is a great shortage of social housing in the County, and generally young adults are expected to make their own arrangements, usually in the private sector. There is not statutory ‘right’ to housing for young and capable adults.
I am meeting with the Asset Management Team week beginning the 3rd January 2012 to discuss possible alternative aids or adaptations. Sue Perry has followed up the outstanding request to re-surface your front path.
I felt that Sue and I conducted ourselves in a friendly open manner we listened to your concerns we offered you solutions and advice. I am therefore surprised by your email to Sue criticising my conduct during my visit to your home.
In summary I believe we acted reasonably in trying to assist you to resolve your difficulties by support your own claim for rehousing and also advising your sons on the options open to them. There are difficult choices to be made here – for example:
1.       Balancing your own personal health needs against your desire for each son to have their own bedroom and unrestricted us of a lounge. You have chosen to sleep in an outhouse as your solution to this dilemma, and it is not a choice we would recommend.
2.       Balancing your sons’ need to travel to work in Clun with your need to widen your area of choice – so that you increase the chances of securing an adapted bungalow suitable for your needs quickly. You have chosen to limit your bids to the area immediately surrounding Clun so that you can continue to drive them to work as your solution to this dilemma.
3.       Balancing your immediate need to be rehoused quickly for health reasons, with your sons desire to be housed in subsidised social housing. You have chosen to resolve this dilemma by effectively refusing to move until a Social Landlord rehouses your sons in a social housing home in Clun. Your decision to make this choice in particular will greately extend the amount of time that you wait to be rehoused, as we have extremely limited amounts of stock in Clun,m and it is extremely unlikely that your sons will ever reach a sufficiently high level of priority for these homes, relative to other applicants in housing need.
I fully appreciate the difficulties that you face and I am very sympathetic to your circumstances. The reality is that, given the lack of social housing available in Shropshire against the considerable housing need, I am afraid that we are unable to improve our offer.
It is of course, your right t5o publicly discuss your situation, though I honestly do not believe that we will reach a more satisfactory resolution by having the matter highlighted on your blog or through the media. I hope this letter serves as reassurance that we do take your concerns seriously and are doing everything within our remit to help you as far as we possible can. My concern is that generating media interest will have more negative impacts on you and your family than it will on a social landlord going about its business in a reasonable and honest way. Any approach by yourself to the medial will, automatically, result in us being offered right of reply and in those circumstances we would be forced to the address the details of your situation and the choices you have made, to ensure a balanced account. I don’t believe anyone would benefit from this process. I hope very much that we can continue working constructively with you towards the best solution possible.

Yours sincerely

Nirmal Samrai
Head of Housing.

So I will continue to sleep in a shed because there is absolutely no way I am going to make my sons homeless.

Tuesday, 20 December 2011

Put your bed in the sitting room

Yep I was TOLD to do this by SSHA property manager today and she also said that my two lads that have a secure, regular job in Clun should look for work elsewhere.

Oh and her parting shot was I'm too lenient on my boys.

THIS IS A FAMILY HOME AND WORK - THERE IS NONE AROUND HERE.


Sorry I'm so angry and upset by the remarks made today that I'm not going to continue with this post tonight, I'll write the whole thing tomorrow but the as far as I'm concerned the Property Manager has all the people skills of Atilla the Hun,

You probably think I'm being difficult but someone in the past told me that as a disabled person I had rights - my mistake obviously

SHROPSHIRE HOMEPOINT - LIARS!

What chance do I have?


My live bids


You have not made any bids in this bidding period.

The 'Matched' column means which property you are most eligibile for.
PLEASE BE AWARE YOU MAY ONLY APPLY FOR 3 PROPERTIES PER 'BIDDING CYCLE'

Eligible properties

Property RefAddressProperty TypeBedroomsMatched
1153Jesmond House, Market Street, WR15 8BQBedsit flat11
3410Allen Gardens, , TF9 1BPFlat11
4495St Mary's Place, Cleobury Mortimer, DY14 8PFBungalow (55+)12
4561Orchard Street, Highley, WV16 6LGHouse22
4562Bishton Road, Albrighton, WV7 3LPBungalow (55+)22
4564Rosemary Lane, , SY13 1EGHouse22
4565New Street, Wem, SY4 5AFFlat22
4566Chandlers Close, Ludlow, SY8 1SBBungalow22
4567Wenlock Rise, , WV16 5ELFlat22
4573Caradoc View, , SY5 8NFBungalow22
4577York Road, Harlescott, SY1 3QXBungalow11
4579York Road, Harlecsott Grange, SY1 3QJBungalow11
4581Crewe Street, Ditherington, SY1 2HHHouse22
4582Longleat Close, , SY5 0YXHouse22
4583Chestnut Avenue, , SY11 2QXFlat11
4584Worcester Road, Harlescott Grange, SY1 3LSHouse11
4588Netley Road, Meole Brace, SY3 9PBFlat11
4590Coton Mount, Coton Hill, SY1 2NLBungalow11
4592Caradoc View, , SY5 8NFBungalow22
4595Longleat Close, , SY5 0YXBungalow (55+)12
4596Nightingale Walk, Greenacres, SY1 3RWBungalow (55+)12
4597Lutwyche Road, Church Stretton, SY6 6ATFlat11
4598Corbett Close, Greenacres, SY1 3RpBungalow (55+)12
4599The Crescent, , SY4 1EAFlat11


Right properties doesn't matter but look at the top statement. 

YOU HAVE NOT MADE ANY BIDS IN THIS BIDDING PERIOD.

Then look at my bidding history

My bid history


Here are your bids and the position you reached.
Property RefBid Date/TimeAddressBid PositionStatus
LUDCHA000115/12/2011 08:511 Chandlers Close, Ludlow, SY8 1SBVerify To Do
448815/11/2011 12:404 Billingsley Close, Bishops Castle, SY9 5BP28Verify To Do
1

UNBELIEVEABLE!!!!!!!!!!!!


THEY HAVE CANCELLED MY BID DESPITE ME HAVING THE RIGHT TO BID ON THAT PROPERTY.


In the meantime back to your shed Sue